Application Maintenance

Performing in-house application maintenance is a time consuming task, making it an expensive proposition for any company.

When you engage Emalgam Application Maintenance Services, you are assigned a team of professionals with deep expertise in your application and an understanding of your line of business. The team assumes the daily IT activities involved in maintaining, troubleshooting, analyzing and assessing your application for enhanced efficiency and performance.

Our Project Management methodologies produce successful and timely support. Problems are resolved quickly, thorough tests are performed and updates are methodically implemented and documented, with strict change management policies enforced.

Emalgam application maintenance services include:

• Technical help desk support
• Fault analysis
• Design update
• Upgrades and Patches
• Code review
• Testing
• Documentation maintenance
• Application Enhancements Service Level Agreements based support services
• 24x7 Support & Maintenance of application systems

Business Value through Application Maintenance

Our qualified team will deliver an Application Maintenance and Enhancement services that will provide immediate business value to your organization:

• Frees up your valuable IT staff and other resources for more strategic, core initiatives.
• Brings best-of-breed technology solutions to the task.
• Lowers your cost of ongoing support.

Application Maintenance Methodology

Emalgam has perfected its methodology for the gradual transfer of duties from customer's in-house maintenance team to our offshore team. While there are variations depending on the nature of the application and the scope of the project, in most maintenance projects our four-phased approach has proven to be the most effective. The process begins with our offshore attending to non-vital tasks and gradually reaches the level where our team will assume complete responsibility for systems management and upkeep. Emalgam's proven methodologies help breaking down the maintenance process into systematic levels, and sets goals accordingly for maintaining agreed service levels.

This process is accomplished in four phases:

P h a s e I

• Select team based upon the execution platform, operating systems, software environment, business environment, databases, etc.
• Obtain thorough understanding of the business domain and a complete understanding of the application implementation
• Configure the right maintenance model along with a gradual knowledge transfer to the offshore maintenance team.

P h a s e II

• Stabilize infrastructure and the support processes
• Obtain thorough understanding of the scope and complexity of technical and business issues
• Distribute work between client and offshore maintenance teams
  Provide training in the areas required to the maintenance team under the guidance of the onsite team
• Schedule workload and system analysis

P h a s e III

• Acquire complete knowledge of application execution environment, operational knowledge, business logic and structural/design knowledge
• Offshore maintenance team to perform most change request activities on its own, including help desk calls
• Client team to retain highly critical activities like change prioritization and version control

P h a s e IV

• Provide steady state support
• Assume entire maintenance operation, from versioning and end-user support, to help desk activities

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Models
Facing the unpredictable economy, customers are increasingly demanding the flexibility, which best serves, their unique business strategies. emalgam provides the option of a combination of business models to suit various phases of a project cycle. There are two approaches for recruitment and training, which are as follows:

Emalgam’s Build-Operate-Transfer (BOT) model

This Build-Operate-Transfer Model suits independent software vendors and companies who are interested in the benefits of an offshore subsidiary but are concerned about the inherent risks. In this model, companies could rapidly commence offshore operations and own an entire offshore facility with a minimal investment. It can be defined by explaining each of the three steps:
Build an offshore facility for the customer, using emalgam’s personnel, knowledge and infrastructure as core resources.

Operate the offshore facility and customize it in order to provide the right tools for satisfying the customer's needs; the activities include Program Database Management, Custom Website Development, QA, Software Application, Maintenance, Enhancement and Product Support.

Transfer the complete ownership of the facility and resources to the client.

Clients can realize following benefits by working with BOT model:

• Increases Flexibility
• Reduce Management Overhead
• Control Costs For Independent Software Vendors And Technology Companies.
• Leverages emalgam’s Exceptional Development Campus In India.
• To make new scenarios possible
• More Flexible Transfer Timing
• Ongoing Hybrid Management Services
• Seamless ‘Start Small And Scale As Needed’ Options.
• Unparalleled Flexibility And Scalability
• Offers clients the option to maintain a fully operating subsidiary.
• Increases post transfer management support options.
• Access to outstanding amenities and personnel that reduces your attrition
• Increases your security
• Lowers your costs.

Emalgam believes that the BOT Model is essentially a way for any client to set up a subsidiary in India in a phased, carefully managed, low risk manner. Client would benefit a lot from employing this model. Not only can they reduce their risks but also smoothly establish their roots into Indian market with higher efficiency and flexibility. However, once established, we believe the subsidiary should not just be about cutting costs; it should be a beachhead for creating and servicing new markets in the Asia Pacific and Middle Eastern regions. We have personnel experienced in executing this model successfully, and the infrastructure and operational flexibility to tailor a strategy that meets your short and long term business requirements.

Emalgam’s FEE Based (Extended Team) Model

Emalgam Fee-Based Model offers clients services that would normally be a part of client’s workforce. For emalgam, the benefits of a focus on outsourcing include the ability to offer a full range of the Company's services to clients, the ability to smooth revenue by providing fee-based services. Components of fee-based model are:

• We help Companies articulate the SCOPE of its recruitment needs
• emalgam through its Local offices looks for employees using its various resources
• Emalgam goes through the whole process from looking for the right candidate to finding the right employee for Client
• We handle all the Human Resource functions for Client
• Emalgam with approval from Client then hires the employee
• emalgam works through all this for a fixed price
• We then hand over the Operation to Client

To sum it all up in a fee-based model emalgam’s role is limited defined and strict to the scope of the project. Once the employees are recruited and hired with an approval from Client for emalgam’s role ends and project is handed over to Client

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Overview of Offshore Outsourcing Services
Companies planning operational ventures in new markets face a lot of technical and managerial as well as cultural difficulties. Major problems faced by such corporations are:

• Managing and optimizing local resources
• Establishing base of operation in small timeframe
• Studying the local market conditions
• Facility management
• Time Management
• Infrastructure Development

This is where emalgam comes in, with its vast array of expertise and resources through already established office premises locally. Companies by means of partnering with emalgam can not only utilize these resources but maximize their productivity and profitability.

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Partnership Recruitment

Manpower planning is carried out every year based on Clients Business Projection and client’s needs. One of the main strategies we employ in Manpower planning is to match the client’s skill requirement to the selection of qualified candidates, thus ensuring that we get the best qualified people according to the job specification on hand. To recruit employees, following methods are used:

On Campus Recruitment
We realize that a majority of talent and innovative thinking comes out of the fresh graduates and existing student pool in A-grade colleges and educational institutions. We try and get the cream of the crop regularly from best educational institutes. We conduct interviews not only with students on campus but also include teaching staff so as to gain a good perspective on the abilities of the students.

Trainees
Grooming trainees coming from different parts of India is an on going process which helps emalgam minimize efforts and resources to recruit employees. Trainees based on their merit and client’s requirements are accommodated into the system.

Placement Consultants
Leading placement agencies dealing in required specialized field and having quality data bank are approached for our requirements in different fields.

Advertisements
If need be advertisements are released through various mediums such as TV Cable, Commercials, leading newspapers, Employment Channels in India to fulfill requirements on hand. We also do a lot of advertisements keeping in mind the scope of manpower pool required by the clients also, so as to avail the most suitable candidates for the exact openings.

Job Portals
If need be an advertisement on job portals as well as database screening through these portals is referred to, for getting the best mix of candidates from all over India for various requirements.

Procedure
After short-listing the resumes, interviews are conducted by the Business Heads, HR as well as the technical team. An aptitude test is conducted, if the candidate clears the test, then the candidate is called for an interview.

Facilities
To provide employees high level of comfort, emalgam believes in providing the best working place to its employees. Moreover, company believes in flexible

Company is maintaining a Software library as well as a library with books on various platforms, technologies to enable our employees to increase their skill and knowledge.

Accommodation is provided to employees coming from outstation and as well as to the new recruits to make them feel comfortable.

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Process

emalgam integrates its processes in accord with the specifications, norms and Business vision of the Clients or Partners. Listed below is an outline of a process we create for our clients or partners. Client can incorporate all the steps of the process or any of them redefining the requisites according to their goals and visions.

1. Pre-Identification Process

A - Preliminary Selection Process | Time Frame : 1-2 Weeks

Responsibility Borne By emalgam/Client : Both
Responsibility Borne By emalgam/Client : Both
Pre-Requisite : Defining the skill set for the candidate.

Advertisement : Release of advertisement for requisite profile through above mentioned mediums in India (They would be done in major cities of India for example Hyderabad, Bangalore, Mumbai etc).

B - Selection Process of the Candidate | Time Frame : 4-5 Weeks
Responsibility Borne By emalgam/Client : Both
Selection Panel : A selection panel will consist of scholars, people with PHD, Scientist, Domain Experts, HR Expert, Legal Expert to conduct the screening and interview. The panel would conduct initial screening, short-listing, background checking, psychometric, aptitude, functional know-how, and final recruitment.

Responsibility Borne By emalgam/Client : none

Screening Based on Applications Received in Response to the Mail : Screening of the resumes from the advertisement - generating a short list of candidates. For example 100 candidates fit for the profile for Telephonic interview. Screening will also involve checking of past records, legal paperwork, passports, visa history and related details of the candidates so that they are fit to be able to process their visa application for HK. We shall employ a expert consultant for doing this job and the same person shall also take up task of application of visa / permits etc.

Responsibility Borne By emalgam/Client : Both

Telephonic Interview : Telephonic interview of short listed candidates will be conducted to reach to a final 50 short list for final interview.

Interview : Preliminary Interview by emalgam’s Domain Experts, Consultants, and HR Experts etc will be done. The interview would involve
1. Psychometric Test
2. Aptitude Test
3. Domain/ Functional Knowledge
4. Interview - The interview report of 30 best candidates will be submitted to the client - roughly client would get to interview 30 candidates.
Responsibility Borne By emalgam/Client : Both

Video Conferencing or Telephonic Interview of Candidates with End Client : The client interviews 30 candidates and shortlists 15 best of them out of which emalgam shall offer to the ones who accept the offer and are ready to join.

Responsibility Borne By emalgam/Client : Both

Recruitment : Recruitment of the candidate(s).

Responsibility Borne By emalgam/Client : Both

2. Post-Identification Process

Here we can follow 2 approaches viz. training the resources recruited in House at emalgam’s facility based in India under the BOT model. The training will be done for the recruited resource with experts identified specially for this task. emalgam will run the training for the client for a specified period and then transfer it to the client at a pre-defined price. The second approach can be that once the resources has been identified and recruited then emalgam will assist the client and the resource to get their Paper Works done for Hong Kong to get their training done there.
A - Training of the Consultant(s) on Specified Areas in India
emalgam has requisite infrastructure in India for providing training. On identification of the consultant(s) emalgam shall provide the required training in the skills area identified by the client.

Responsibility Borne By emalgam/Client : Both
B - Training of the Consultant(s) on Specified Areas in Hong Kong and Necessary Paperwork | Time Frame : 2 Weeks
Visa and other paper work for the consultant(s)

Responsibility Borne By emalgam/Client : Both

Selection Panel : A selection panel will consist of scholars, people with PHD, Scientist, Domain Experts, HR Expert, Legal Expert to conduct the screening and interview. The panel would conduct initial screening, short-listing, background checking, psychometric, aptitude, functional know-how, and final recruitment.

Responsibility Borne By emalgam/Client : None

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